Privacy Policy

Deep Elevia LLC (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect, how we use it, the legal bases for processing, and your rights under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws.

We believe in plain language, not legalese. If anything here is unclear, please reach out — we are happy to explain.

1. Data Controller

The data controller responsible for your personal information is:

Deep Elevia LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States

You can reach us via email at support@creatorivana.com, by phone at +1 (307) 460-6189, on Instagram at @creatorivana, or through our contact page.

2. Information We Collect

Information you provide directly:

• Email address and name — when you sign up for our email list or download a free resource
• Payment information — when you purchase a product (processed securely by Stripe — we never see or store your card details)
• Account and content details — when you apply for a personalized strategy service, you may provide your Instagram handle, niche, audience information, content goals, and other account details needed to build your strategy
• Messages — when you contact us through our contact form or social media

Information collected automatically:

• Analytics data — pages visited, referral source, browser type, and country (via Vercel Analytics, aggregated and anonymous)
• Cookie preferences — your consent choices, stored locally on your device

3. How We Use Your Information

• Deliver purchased digital products via Notion
• Send email communications you opted into (newsletters, product updates)
• Respond to your questions or messages
• Improve our website and products based on aggregated analytics
• Process payments securely
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or UK, we process your data based on the following legal grounds:

• Consent — for email marketing, analytics cookies, and marketing cookies. You can withdraw consent at any time.
• Contract performance — to deliver products you have purchased and process payments
• Legitimate interest — for essential site operations, security, and fraud prevention
• Legal obligation — to comply with applicable laws (e.g., tax records for purchases)

5. Data Retention

We keep your data only as long as necessary for the purposes described above:

• Email addresses — until you unsubscribe or request deletion
• Purchase records — up to 7 years for tax and accounting compliance
• Analytics data — aggregated and anonymous, retained by Vercel per their data policies
• Contact messages — up to 2 years, then deleted
• Strategy service data — Instagram handle, niche, account details — up to 1 year after delivery, then deleted unless you request a follow-up service
• Cookie consent preferences — stored locally on your device, not on our servers

6. Third-Party Services

We use the following services that may process your data. Each operates under its own privacy policy:

• Vercel — website hosting and privacy-focused analytics
• Stripe — secure payment processing (PCI-DSS compliant)
• Systeme.io — email marketing, checkout, and sales funnels
• Notion — digital product delivery

We do not sell your personal information to any third party.

7. International Data Transfers

Deep Elevia is based in the United States (Wyoming). If you are visiting from the European Union, United Kingdom, or other regions with data protection laws, please be aware that your personal data may be transferred to and processed in the United States.

Our service providers (Vercel, Stripe, Systeme.io) may also transfer data internationally. Where applicable, these transfers are protected by Standard Contractual Clauses (SCCs) or other approved transfer mechanisms to ensure your data receives adequate protection.

8. Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences at any time through the cookie consent banner on our site.

9. Email Communications

If you subscribe to our email list, you will receive content updates, product news, and educational resources. Every email includes an unsubscribe link. You can opt out at any time, and we will stop sending marketing emails within 10 business days.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information, including using HTTPS encryption, secure third-party processors, and limiting data access. However, no method of transmission over the internet is 100% secure.

11. Your Rights (GDPR)

If you are in the European Economic Area or the United Kingdom, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request that we delete your personal data
• Right to restriction — ask us to limit how we process your data
• Right to data portability — receive your data in a structured, commonly used format
• Right to object — object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — withdraw consent at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint — file a complaint with your local data protection supervisory authority

12. Your Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know — request details about the categories and specific pieces of personal information we have collected
• Right to delete — request deletion of your personal information
• Right to correct — request correction of inaccurate personal information
• Right to opt out — opt out of the “sale” or “sharing” of personal information (we do not sell or share your data)
• Right to non-discrimination — we will not treat you differently for exercising your privacy rights

To exercise any of these rights, please contact us. We respond to all verifiable requests within 30 days.

13. Children's Privacy

Our products and services are not directed at children. We do not knowingly collect personal information from children under the age of 16 (as required by GDPR) or under the age of 13 (as required by COPPA). If we discover that we have inadvertently collected data from a child under these ages, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

14. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

15. Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

16. Contact

For privacy-related questions or to exercise your rights, email us at support@creatorivana.com, call us at +1 (307) 460-6189, reach us on Instagram at @creatorivana, or visit our contact page. We respond to all requests within 30 days.

Deep Elevia LLC